Introduction to Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

Quick Facts

  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy
  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe
  • Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation
  • Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
  • Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice
  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.

Built to deliver moments of WOW

Know our suite of products

Freshworks customer engagement platform includes 12 products, all empowered by
our AI engine “Freddy”.

Customer Engagement Solutions:

  • Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
  • Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
  • Freshcaller: A cloud PBX system to provide a seamless communication channel to customers.

Employee Engagement Solutions:

  • Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
  • Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
  • Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.
  • Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Sales & Marketing Solutions:

  • Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
  • Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

The Freshworks promise

Product promise

Quick Time to Value.
Our platform is easy to configure and just works.

Fast and Flexible.
You don’t need an army of developers to maintain our platform.

Democratic Design.
Products designed for end-users.

Platform promise

Scales with You.
We power 3 million conversations/day in 30+ languages across 150 countries.

Extend and Customize.
500+ integrations and open APIs. Configurable and customizable to match your unique requirements.

Security you can trust.
Hosted on AWS. Local data hosting for US, EU, ANZ, IND.
ISO, SOC II, GDPR, HIPAA compliance

Partnership promise

Partner, not a vendor.
We believe in building customers for life, not business transactions.

Transparent pricing.
What you see is what you get. No hidden surprises.

Support at every step.
From onboarding services to dedicated customer success and enterprise support, our team of experts will make you successful.