Monthly Archives: June 2024

Having a strong, effective brand can benefit both your personal and professional life. Investing in quality graphic design can help your business differentiate itself from rivals and gain the confidence of potential clients. Putting money into your startup’s branding is a smart strategy to pique interest in what you have to offer among supporters and clients. There are numerous justifications for purchasing branding design.

They can want to use emotional appeal to increase most sales or broaden their market reach. According to some marketers, branding facilitates the acquisition of followers by fostering credibility, belief, and recognition that support the company’s vision and objectives. Some think that a strong brand identity can attract clients and foster a sense of loyalty. Investing in branding enables you to profit from higher sales or commissions. It’s a smart investment because businesses with strong brand structures typically outperform those with weak ones.

1. Asset

A brand is a valuable asset. A brand encompasses more than just a good or service. A carefully considered brand portrait presents your firm and what it has to offer to clients in a way that makes them want to work with you. While brand discipline is crucial for nascent businesses, it is as important for established corporations with large balance sheets and revenue absorption requirements in the billions.

To set the tone for their organization, startups must clearly define their values early on. You must adhere to a brand strategy if you want to expand your business more quickly. Customers are more likely to remember a brand that offers value to them. If consumers don’t understand a product that has less value, it can fail and offer less value. Finding out which targets most interest you can be accomplished with the use of a well-designed target market survey.

2. United

Even while social media is crucial to your company, you don’t want to send too much content at once to prospective buyers. Instead, decide what kind of content each channel needs, then make one post that is consistent for all of them. Determining your company’s competitive positioning is one of the most difficult tasks.

Your reputation could be harmed and you can even face legal action if you and other small businesses are frequently at odds over branding. For this reason, you must make sure that your brand messaging is clear and consistent across all media—social, conventional, and digital—so that any disagreement or inquiry about your name, logo, online presence, goods, or services can be quickly resolved.

3. Sales

Most people believe that sales and advertising are the main components of branding. It all comes down to approaching your brand as a product in a search engine. You can start to understand how to optimize your brand for success by seeing how people use your website and what they are looking for (as well as how similar products are evaluated). By approaching your brand as a product, you can also start speculating about how the market functions, which can lead to more revenue and sales for your company.

Customers who buy from a fantastic brand feel good about themselves and buy more. It is feasible to build a strong brand with very little money; in fact, the majority of companies succeed in this endeavor. Many people fall into a rut as a result of undervaluing the significance of branding or failing to invest in their marketing.

4. Perception

Customer satisfaction is the main focus of business branding. It facilitates the expression of the voice and demeanor we wish to leave behind when we assist someone. The finest branding prioritizes the consumer so that they will remember the first impression and want to stick around. A brand should be easy to understand and comprehend. You want anyone who is looking at you to be able to understand your brand with ease.

Everyone you engage with must be aware of your brand’s identity and mission. Branding encompasses more than just your company’s external appearance. It also has to do with the interior. Every dollar you spend benefits organizations that defend the rights of workers, consumers, the environment, and civil rights. It also supports local businesses. Reducing the amount of time you worry about how to attract clients and increasing the amount of time you spend concentrating on what draws them in the first place is the ideal strategy for expanding your business.

5. Deliverance

The promise made by an employer to treat its staff, customers, and other stakeholders with the utmost care is known as branding. Consider it like this. Some aspire to have a reputation for being excellent corporate citizens. Along with taking care of their friends and family, they make sure their taxes are paid. Having a clear understanding of your values, background, and motivations is crucial when building a brand. You must elucidate that meaning to potential clients.

It doesn’t follow that someone deserves anything just because they want it. Even if they might not deserve what you have to offer, if you show them that you are prepared to help, they will tell others about the high-quality goods and services you provide. Consumers should see that others are making informed decisions by staying away from companies that only make pretentious claims and make mediocre attempts.

6. Preference

A brand is an emotional bond you have with someone, one that lingers and influences the way you make decisions. Brand impact has the greatest power to persuade someone to do something they otherwise would not have done. Companies that have a brand are more recognizable to the public than those that don’t.

According to a study, people believed Facebook reused their identity more frequently than unbranded websites. Branding and badges are effective tools that help businesses present a customer-focused image.

7. Trust

Giving consumers a reason to visit your website, read your content, and interact with your brand is how you establish trust. You accomplish this by giving something of value, whether directly or indirectly.

You can impart knowledge, offer guidance or information they need, set up a genuine connection with them by being personally involved, or offer rewards for excellent behaviour. Customers will start to trust you as your website expands and gains greater visibility.

8. Loyalty

Strong branding will win over devoted customers. In good times and bad, you can count on the support of your loyal consumers. They’ll impart a favourable word to those they are acquainted with. Their influence will bring in new clients for your business.

Consumer loyalty encourages firms to succeed. This kind of friendship is based on a cherished memory and is extremely sustaining. Customers and coworkers must come to appreciate your brand if you want it to flourish.

9. Protection

To keep competitors from trying to imitate your firm, brand protection is crucial. Without it, other businesses will be able to take advantage of the system by mimicking your operations and claiming that your brand protects their own branded goods. By copying you in this way, they can potentially lose some business.

To protect their brand, all entrepreneurs have a unique logo that they employ throughout print, web, and television media. Branding offers you many more benefits than just visibility; it allows you to influence how consumers perceive you and your company.

10. Scaleability

As a business grows and expands into new markets or product lines, maintaining brand consistency becomes increasingly challenging. Brand guidelines provide a framework for scaling your brand identity and ensuring consistency across diverse markets, channels, and teams.It is important to implement the contemporary voice and vocabulary in your brand guidelines. You need to consistently scan the environment for new technologies and adapt to new media channels as they evolve. It always helps to do this with your target audience in mind.

While brand guidelines provide a framework for consistency, they should also allow for flexibility and adaptation to changing market trends, consumer preferences, and business objectives. A well-designed set of brand guidelines evolves with the brand, enabling it to stay relevant and responsive to changing dynamics.

The result of your social media marketing efforts is known as social media return on investment, or ROI. Whether it’s better sales, greater consumer interaction, or even more brand awareness. The return a brand receives for the time, money, and effort it invests in social media marketing is known as ROI.

Generally speaking, brand exposure, customer engagement, customer retention, and customer acquisition are all included in social media marketing. Measuring these areas in terms of immediate financial advantage is not that simple. Hence, to precisely determine “Return from Social Media,” or social media ROI, marketers frequently rely on other social media KPIs and provide monetary value to these factors.

The social media ROI calculator formula can be expressed as follows:

Social Media ROI (%) = (Return from social media – Cost of social media marketing) / Cost of social media marketing * 100%

The social media ROI formula is a useful place to start, but remember that it needs careful consideration of the direct and indirect benefits of your social media efforts to provide an appropriate ROI estimate.

The value of social media ROI measurement

For several reasons, it is essential to measure social media marketing ROI. Here are some compelling arguments for why gauging social media ROI is important.

• Performance insights: They assist you in determining what is and is not functioning. Please take a look at LEGO’s approach to Instagram; it continuously tries out various content kinds and tracks how well it does. It shares various artistic content on Instagram with two main goals in mind: motivating parents and instructing and amusing children. They continue to iterate according to the lessons learned from every post. They can refine their strategy and produce more of what works and less of what doesn’t as a result.
• Allocating your budget: Measuring ROI can assist you in choosing where to put your money. Glossier, the massive cosmetics company, increased its funding for Instagram after discovering that its community-driven strategy worked there.
• Value proposition: It informs stakeholders of the benefits of your social media initiatives. Let’s use Airbnb as an illustration. It greatly improves its brand image and builds consumer confidence on social media platforms with its well-defined user-generated content approach. It may readily demonstrate to its stakeholders the worth of these efforts by presenting the ROI obtained from such initiatives.

How to calculate social media ROI

A combination of data-driven science and creativity goes into calculating the return on investment of your social media efforts. You can unleash the full potential of your social media efforts and indisputably prove the ROI with well-defined objectives, relevant key indicators, and a methodology.

So where do you start?

To start, ask yourself: what is my ultimate objective or what am I hoping to accomplish? Are you more concerned with obtaining those leads and converting them into customers than you are with increasing the visibility of your brand? Perhaps you’d like to see a sharp increase in the number of followers you have, which would boost click-through rates and conversions. Getting your audience to download your most recent white paper or fill out those lead generation forms might be your goal. Whatever it is, you must be aware of your objective.

Metrics must be used to monitor your progress after you’ve established your goals. Think of them as the indicators of your performance on social media.

Participation

This indicator shows how engaged your audience is with your brand and content on social media. Do users enjoy, share, and leave comments on the stuff you post? Shares, clicks, likes, and even brand mentions are all tracked. A high level of engagement indicates that your material is both relevant and resonates.

Reach

This metric is a number that measures how many people view your content and how far it travels in their feeds. Understanding your audience size and the extent to which your material is shared is crucial since it will provide you with a reasonable estimate of the number of eyes your content has drawn, even though reach can be more difficult to evaluate than engagement.

Leads

Social networking is a potent tool for generating leads. Gaining insight into the platforms and kinds of content that draw in new clients can greatly improve return on investment.

Transformations

Ultimately, you want to see the material you’ve worked so hard to create his, her, their, etc. convert. after it has been created. To gauge how many people genuinely adore your material and are prepared to take action based on it, use it as a yardstick. Use UTM parameters on your broadcast links so that you can track clicks at the campaign and platform levels to measure this efficiently.

Five tips to maximize social media ROI

Let’s finally discuss how to raise your return on investment via social media. Finding strategies to maximize return on investment (ROI) requires constant work. For better social media ROI, check out our five suggestions below.

Understand your audience enough

Determine who your target market is and what specific needs they have from you on social media. Assume the role of Sherlock Holmes and try to read their minds. To comprehend what motivates and influences people, you must have access to their inner thoughts.

Never be afraid to experiment with your content.

Creating content that resonates with your audience is essential to standing out amidst the cacophony and disorder of social media. What makes your content strategy unique? Instead of monotonously publishing article after post, use all of your attention to producing material that appeals to readers of all ages. Recall that quantity is never superior to quality!

Leverage social media lead generation to your advantage.

There’s a good reason why 15% of marketers’ budgets go toward social media, according to Statista’s analysis on the topic. You can obtain customer information while also providing them with something of value if you incorporate lead-generating forms into e-books or white papers and distribute them on social media.

Make it a ritual to optimize and customize.

Change things up with your posts on social media as needed. Adopt and enhance your natural social media content by using fresh images, keywords, and headlines. It’s all trial and error on social media. Try out new ad formats on paid media and monitor how your audience responds to them.

Invite the influencers to share your brand’s narrative.

As everyone knows, social media influencers have a lot of power and can use their posts to quickly increase a brand’s online visibility. Finding influencers whose ideals coincide with your company is crucial, though. When you’re first starting in the influencer community, innovative outreach initiatives can be a great way to build relationships.

In today’s digital era, the business world has undergone significant changes. Especially for small businesses, social media platforms provide growth and expansion opportunities. Social media has become an indispensable tool for small businesses due to its cost-effectiveness and potential to reach large audiences. This article examines the role of social media in promoting small businesses in detail.

The Impact of Social Media on Engagement and Customer Relationships

Social media offers significant advantages for small businesses in strengthening customer relationships and building brand loyalty. Businesses can directly interact with their customers, receive feedback, and enhance customer satisfaction through social media. For example, a small business owner can understand their customers’ needs and expectations by conducting surveys and polls on Facebook or Instagram. Such interactions increase customers’ trust in the business and help build a loyal customer base.

Cost-Effectiveness and Advertising Opportunities

Traditional advertising methods can often be costly for small businesses. However, social media offers the ability to reach large audiences at a low cost. Platforms like Facebook, Instagram, and Twitter provide opportunities to advertise by targeting specific audiences. Small businesses can organize advertising campaigns suitable to their budgets and reach potential customers with specific demographic characteristics. For example, a handmade jewelry business can reach people interested in fashion and accessories through Instagram ads.

Increasing Brand Awareness

Social media is an effective tool for small businesses to increase brand awareness. Platforms with intensive use of visual content, such as Instagram and Pinterest, provide opportunities for businesses to visually promote their products and services. Additionally, platforms like Twitter and LinkedIn allow businesses to share industry developments and achievements. This way, small businesses become recognized and known by large audiences. For example, a small restaurant can reach more people and increase its visibility by sharing delicious food photos and customer reviews on Instagram.

Creative Content and Viral Marketing

Social media facilitates the easy sharing of creative content and its potential to go viral. Small businesses can reach large audiences by creating engaging and creative content. Especially video content is effective in attracting users’ attention and encouraging sharing. Platforms like TikTok and YouTube offer small businesses the opportunity to create creative video content and reach large audiences. For instance, a handmade soap business can create short videos showing the soap-making process and share them on TikTok, potentially going viral and reaching thousands of potential customers.

Community Building and Loyalty Programs

Social media allows small businesses to build and effectively manage online communities. Facebook Groups, Reddit communities, and LinkedIn groups bring together individuals with specific interests and provide interaction. Small businesses can organize loyalty programs, offer special discounts, and promotions through these communities. This way, they build stronger connections with their customers and create a loyal customer base. For example, a bookstore can regularly organize reading events through a book club it has formed on Facebook and create a loyal reader base.

E-commerce and Sales Growth

Social media platforms also provide the opportunity for small businesses to make direct sales. Especially platforms like Instagram and Facebook, with e-commerce integrations, allow businesses to sell their products directly through their social media accounts. Small businesses can promote and sell their products through these platforms, thereby increasing their revenues. For instance, a handmade jewelry business can use Instagram Shop to sell its products directly to its followers, boosting sales.

Analytics and Performance Monitoring

Social media offers small businesses the ability to track and analyze the effectiveness of their campaigns and posts. Tools like Facebook Insights, Instagram Analytics, and Twitter Analytics show businesses which types of content receive more engagement, which demographic groups show more interest, and overall how successful their social media strategies are. This data helps small businesses optimize their strategies and organize more effective campaigns. For example, a coffee shop can analyze which types of coffee photos receive more likes on Instagram and shape future posts accordingly.

In conclusion, social media is a powerful tool for promoting small businesses. It offers many advantages such as cost-effectiveness, the ability to reach large audiences, creative content sharing, direct sales, and strengthening customer relationships. Small businesses can maximize their growth potential and gain a competitive advantage by effectively using social media platforms. Therefore, the importance of social media for small businesses cannot be overstated, and great success can be achieved with the right strategies.

More and more, our world is dependent on digital infrastructure. Online transactions, communication, and private data access are all done. To maintain water and energy, cloud infrastructure is necessary for essential services like utilities and power. Numerous vehicles come equipped with integrated navigation systems that rely on internet access and geographic information systems.

Since digital systems are used for so many essential processes in our society, cybersecurity vulnerabilities can have serious repercussions. Vulnerabilities in networks and infrastructure can be used by malicious actors to obtain sensitive information and endanger communities and businesses.

Professionals in cybersecurity strive to stop malicious actors from exploiting weaknesses. Due to the complex and dynamic nature of the sector, a great number of cybersecurity specialists pursue certifications that improve their skill sets, promote career mobility, and raise their earning potential.

Why Should You Obtain a Cybersecurity Certification?

Obtaining a cybersecurity certification offers the following advantages: Workers with professional certificates report higher quality performance, including interacting with assignments more thoroughly and quickly, according to a 2022 Skillsoft survey.

Credentials in cybersecurity are also valuable to businesses. These certificates validate your proficiency in important cybersecurity topics because they frequently call for extensive coursework and exams.

A certification shows that you have the aptitude to address contemporary issues in cloud security, information systems security, cybersecurity, and other areas. Displaying this important skill set on your resume can increase its appeal and help you get promotions and raises.

The 10 Best Certifications for Cybersecurity Professionals

AWS Certified Developer – Associate

AWS Certified Developer – Associate; Demonstrates understanding and knowledge of core AWS services, use cases, and core AWS architecture best practices, as well as the ability to develop, deploy, and debug cloud-native applications using AWS. Preparing for and obtaining this certification gives certified individuals greater confidence and credibility. Organizations with AWS Certified developers are assured of having the right talent on board to give them a competitive advantage and ensure stakeholder and customer satisfaction.

Who Should Get It: Developers who have worked with Amazon in the past and want to learn more about its services, applications, and best practices

Qualifiability Standards:

• Some familiarity with other cloud services including AWS
• At least one advanced programming language proficiency on-site IT experience and cloud-to-on-premises mapping

AWS Certified Solutions Architect – Professional

This credential enables certified individuals to provide complex solutions to complex problems; It helps them demonstrate their advanced knowledge and skills in optimizing security, cost, and performance and automating manual processes. This certification helps organizations identify and train employees with these critical skills to implement cloud initiatives.

Who Should Get It: Developers who have worked on cloud architecture on Amazon for at least two years are eligible.

Qualifiability Standards:

• Proficiency with scripting languages, AWS Billing Console, AWS Management Console, AWS CLI, AWS APIs, and AWS CloudFormation templates, as well as Windows and Linux environments
• Knowledge of and proficiency in developing hybrid architecture, assessing cloud application requirements, and offering advice on best practices for architectural design

Certified in Risk and Information Systems Control (CRISC)

Proficiency in risk management best practices is demonstrated by holding the CRISC certification. It addresses topics including corporate IT governance, IT risk assessment, and risk response and reporting. There are 150 questions on the certification exam.

Who Should Get It: Professionals in their mid-career want to confirm their understanding of cybersecurity risk management

Qualifiability Standards:

• A minimum of three years of comparable work experience

Certified Information Privacy Professional (CIPP)

The most comprehensive, current, and in-demand worldwide training and certification curriculum for privacy and data protection is provided by the IAPP. The Certified Information Privacy Professional (CIPP) provides practitioners with the knowledge and skills necessary to increase the value of their enterprises while supporting organizations globally in strengthening compliance and risk mitigation procedures.

Who Should Get It: Professionals in data privacy who want to prove that they understand industry laws and regulations

Certified Information Security Manager (CISM)

Information security governance, risk management, and incident management are among the subjects covered by the CISM certification. Emphasizing cutting-edge technology like blockchain and artificial intelligence ensures that your skill set keeps up with changing market demands and security concerns. With its focus on pressing issues such as ransomware attacks and data breaches—both of which are critical for IT professionals—this certification guarantees that you will remain ahead of the curve. There are 150 questions on the test.

Who Should Get It: Professionals in their mid-career who have managed, supervised, evaluated, and created information security plans

Qualifiability Standards:

• Five or more years of experience managing information security

Certified Information Systems Auditor (CISA)

The ability to use risk-based methodologies in the planning, carrying out, and reporting of audit engagements is shown by the CISA certification. There are 150 questions on the certification exam.

Who Should Get It: professionals in their mid-career who want to confirm their proficiency in information systems auditing

Qualifiability Standards:

• Five or more years of experience in information systems security, control, or auditing

Certified Information Systems Security Professional (CISSP)

The CISSP certification is a mark of distinction in cybersecurity program management, design, and implementation. The National Accreditation Board (ANAB) of the American National Standards Institute has accredited this certificate.

Who Should Get It: mid-career or senior professionals, such as managers, executives, and security experts

Qualifiability Standards:

• Five or more years of experience in a relevant field

CompTIA Security+

The ANAB and the International Organization for Standardization (ISO) have accredited the CompTIA Security+ credential. The certification proves the holder’s proficiency in regulatory compliance, threat analysis and response, and hybrid environment monitoring and security. There can be up to 90 performance-based and multiple-choice questions on the test. In performance-based questions, applicants are required to show off their skills in virtual and simulated settings.

Who Should Get It: Professionals in their early careers who want to demonstrate their proficiency in cybersecurity.

Qualifiability Standards:

• A Network+ accreditation is advised but not necessary.
• Although not necessary, two years of work experience in security-focused IT administration or security systems administration is advised.

GIAC Security Essentials (GSEC)

Expertise in fields such as cryptography, cloud security, incident handling and response, web communication security, and password management is demonstrated by the ANAB-accredited GSEC certification. There are 106–180 questions in the test.

Who Should Get It: professionals in IT engineering, forensic analysis, information security, and security management

Qualifiability Standards:

• While not necessary, some work experience is helpful.

Google Cloud – Professional Cloud Architect

The competence of experts to plan, create, and implement safe, scalable cloud architecture for businesses is validated by Google’s Professional Cloud Architect certification. The certification test evaluates a candidate’s ability to oversee the deployment of cloud architecture, build cloud solutions, and analyze technical business processes. There are 50–60 multiple-choice and multiple-select questions in total.

Who Should Get  It: Experts seeking to increase their proficiency in cloud environments

Qualifiability Standards:

• Have attained the age of eighteen
• Three years or more of experience in the sector, preferably with at least one year spent using Google Cloud, though not necessary

This report is prepared by leading Cybersecurity consultancy, Cyber Gear.

Statistics show that more than 9 in 10 leading businesses have ongoing investments in artificial intelligence and AI tools.

GenAIcan help small companies level the playing field. Generative models are changing the way we think about machine intelligence and creativity, and have the potential to transform every industry in every geography.

Producing high-quality, consistent, and engaging content has often been a luxury beyond the reach of small enterprises (SMEs). But now, even a ‘ma and pa’ startup can leverage generative AI to create vivid product descriptions and imagery, as well as ads, all while keeping costs under control.

According to Sharad Agarwal, CEO of Cyber Gear, “Generative AI has the potential to close content, insight, and technology gaps that large corporations typically have over smaller businesses. This tectonic shift presents a unique opportunity for SMEs, whose inherent agility gives them an edge in adopting and innovating with AI.”

Here are some of the other benefits of using AI tools for small business operations.

1. Increased efficiency & productivity: AI tools can improve employee efficiency and productivity by automating manual tasks, saving time, and reducing errors.
2. Cost cutting: AI can significantly lower business operational costs by streamlining operations and automating manual tasks.
3. Personalized customer services: Advanced AI tools and chatbots can help small businesses personalize the customer experience at scale, maximizing customer retention and sales.
4. Reduced workforce: AI can handle manual and repetitive tasks, so investing in efficient AI tools can help businesses significantly reduce their workforce.
5. Increased profitability: Increased efficiency & productivity and reduced workforce and overall costs ultimately help you increase business profitability.

Cyber Gear has prepared a comprehensive report to help SMEs leverage the power of AI to jumpstart their business. The report can be downloaded at AI Unplugged.

As cyber threats continue to grow in complexity and scale, AI offers transformative solutions that enable cybersecurity professionals to stay ahead of the curve.

According to Sharad Agarwal, CEO of Cyber Gear, “With the rapid increase in cyberattacks, traditional methods of threat detection and response are no longer sufficient. AI technologies provide the capability to analyze vast amounts of data, identify patterns, and predict potential threats before they can cause harm. This shift from reactive to proactive cybersecurity strategies is critical for staying ahead of threat actors who are also leveraging AI to enhance their attacks.”

Predictive AI is a critical necessity in the field of cybersecurity. By analyzing historical and real-time data, predictive AI models can identify anomalies and low-signal indicators that might precede a cyberattack. The ability to infer these signals from a large volume of data is the holy grail for data scientists and cybersecurity experts alike.

For cybersecurity professionals, integrating AI into your defense strategy is not just an option, it’s an absolute necessity.

Here are some steps to effectively harness the power of AI in your organisation:

1. Invest in AI Training: Ensure that your team is well-versed in AI technologies and their applications in cybersecurity.
2. Leverage Advanced Tools: Adopt AI-powered cybersecurity tools that offer a combination of predictive and generative capabilities.
3. Evaluate Potential Solutions Based on Outcomes: Ask the right questions. Has the AI-powered solution been independently tested? Does it have a low false positive rate? If it utilizes generative AI for analysts, is time-consuming context switching or prompt creation required?

By augmenting human expertise with advanced technology, AI is fueling a new era of cyber defense.

Agarwal added, “At Cyber Gear, we believe, the integration of predictive and generative AI technologies provides a strategic advantage in anticipating and mitigating cyber threats. For cybersecurity professionals, embracing AI is not just about staying relevant, it’s about leading the charge in the ongoing battle against cyber adversaries. The need for advanced AI-driven detection and analysis has never been greater. We have recently partnered with ProxySecfrom Austria to provide cybersecurity services to organisations in the region.”

The report can be downloaded at https://www.cyber-gear.ai

According to Sharad Agarwal, CEO of Cyber Gear, “AI is truly a game changer. Chatbot applications allow businesses to simplify complex tasks and transactions, reduce costs, improve response times, and enhance customer satisfaction. Bots can also streamline processes, make decisions based on data, and generate insights from customer conversations.”

AI enables us to provide customers with convenient, personalized, and timely assistance through any digital touchpoint with simple rule-based chatbots that can mimic human conversation.

It is easy to create helpful chatbots that enable customers to get the answers they are looking for without having to speak to a human agent.

What is more, you can quickly build a chatbot using a simple drag-and-drop interface and pre-defined and customizable templates.

AI chatbots use natural language processing or machine learning to understand customer requests and improve with each interaction.

Most intelligent bot solutions, lower your customer support 24/7 with simple rule-based or intent-based conversational chatbots.

Here are 3 good reasons why you should be using AI chatbots for your business:

1. Acquire: Utilize unique entry points to capture leads.
2. Grow: Increase conversion rates with personalized offers.
3. Retain: Keep customers engaged and enrich their browsing experience

According to the Zendesk Customer Experience Trends Report 2023, 72 percent of business leaders said expanding AI and chatbots across the customer experience is their priority over the next 12 months.

Sharad Agarwal, added, “Using AI to enrich your customer experience is a no-brainer. Now you can build intelligent chatbots to engage, support, and generate leads. You can even automate your customer support and reduce costs with a no-code virtual assistant that supports conversational journeys across your customers’ preferred channels.”

The report can be downloaded at https://www.aiunplugged.io or https://www.cyber-gear.ai